CoreAge RxHelp Center
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Orders

Track and manage your orders

How Do I Purchase?

How to place your order and find the latest prices and deals.

How the Ordering Process Works

A step-by-step walkthrough of what happens after you place your CoreAge Rx order.

Can I Cancel My Order?

Understanding cancellation options, timing, and our refund policy.

Are Refunds Available?

Understanding our refund policy for prescription medications.

How to Check Your Order Status

How to track your order through each stage from Doctor Review to Delivered.

Can I Change My Plan Duration?

Learn how to switch between 1-month, 3-month, 6-month, or 12-month plans.

I Was Denied Medical Clearance — What Now?

What happens if your prescribing provider cannot approve your prescription and how to get a refund.

When Is My Next Check-In?

Learn when and how to complete your scheduled check-in for dose adjustments and refills.

When Will I Get My Refund?

Refund processing times, how to check your refund status, and what to expect.

Why Was an Order Placed Without My Consent?

Understanding automatic renewals, unexpected charges, and how to cancel.

I Received the Wrong Medication or Dosage

What to do if the medication or dosage you received doesn't match what you expected.

Can't find what you're looking for?

Our support team is here to help.

Email support@coreagerx.com

Need Help?

Medical Questions: Use the Talk to Doctor feature in the portal

Billing/Technical: Email support@coreagerx.com

Urgent Help: Call or text (307) 405-1638

This is a help and support site for CoreAge Rx account and order inquiries. If you are experiencing a medical emergency, please call 911 or contact your primary care physician immediately.

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