I Was Denied Medical Clearance — What Now?

Why Was I Denied?

Your prescribing provider reviews your medical intake form, health history, and any uploaded documents (labs, photos, ID) to determine if GLP-1 medication is safe and appropriate for you.

Common reasons for denial include:

• Medical contraindications — certain health conditions or medications that make GLP-1s unsafe for you
• Incomplete intake form — missing information the provider needs to make a decision
• BMI below threshold — GLP-1 medications are typically prescribed for patients with a BMI of 27 or higher
• Insufficient documentation — labs or photos were unclear or missing

What Happens Next

If your provider cannot approve your prescription:

1. You will receive a notification in your Member Portal and/or via email explaining the reason
2. Your order will be cancelled
3. A full refund will be initiated automatically

Refund Timeline

• Refunds are typically processed within 5–10 business days
• The refund goes back to the original payment method
• Your bank may take an additional 2–5 business days to show the credit

Can I Reapply?

In some cases, yes. If the denial was due to:

• Incomplete information — you may be able to provide the missing documentation and have your case re-reviewed. Email support@coreagerx.com to ask.
• Medical reasons — we recommend speaking with your primary care physician about whether GLP-1 medication is right for you. If your health situation changes, you are welcome to place a new order in the future.

Questions?

If you have questions about your denial or need help with your refund, email support@coreagerx.com with your order number.