When Will I Get My Refund?

Refund Timeline

Once a refund has been approved and initiated by our team:

• Processing time: 5–10 business days for CoreAge Rx to process the refund
• Bank processing: Your bank or credit card company may take an additional 2–5 business days to post the credit to your account
• Total time: Most customers see their refund within 7–15 business days

Refunds are always returned to the original payment method used for the purchase.

How to Check Your Refund Status

1. Check your email for a refund confirmation from CoreAge Rx
2. Check your bank statement — look for a credit from CoreAge Rx or DSO Fine Shrimp LLC
3. Email us at support@coreagerx.com with your order number if you need a status update

Common Refund Scenarios

Medical clearance denied: Refund is initiated automatically once the provider denies the prescription. No action needed from you.

Cancellation before shipment: If you cancelled before your order shipped, a refund is processed after the cancellation is confirmed.

Cancellation after shipment: Refunds after shipment are subject to our refund policy. See Are Refunds Available? for details.

My Refund Is Taking Longer Than Expected

If it has been more than 15 business days since your refund was approved:

1. Check with your bank or credit card company — some institutions take longer to process credits
2. Email support@coreagerx.com with your order number and we will provide a transaction reference you can share with your bank