When Will I Get My Refund?

Refund Timeline

Once a refund has been approved and initiated by our team:

• Processing time: 5–10 business days for CoreAge Rx to process the refund
• Bank processing: Your bank or credit card company may take an additional 2–5 business days to post the credit to your account
• Total time: Most customers see their refund within 7–15 business days

Refunds are always returned to the original payment method used for the purchase. If you paid with Klarna, Affirm, or another financing provider, the refund is submitted through that provider, which determines how it affects your remaining installment payments or account balance.

How to Check Your Refund Status

1. Check your email for a refund confirmation from CoreAge Rx
2. Check your bank statement — look for a credit from CoreAge Rx or DSO Fine Shrimp LLC
3. Email us at support@coreagerx.com with your order number if you need a status update

Common Refund Scenarios

Medical clearance denied: A refund of the amount paid minus the non-refundable consultation fee is initiated automatically once the provider denies the prescription. The consultation fee is retained for the provider’s review. This refund is subject to the 30-day refund cutoff. Contact support@coreagerx.com with your order number if you need an itemized breakdown.

Cancellation before the cutoff: If support confirms cancellation before your prescription has been approved and sent to the pharmacy, any approved refund is processed according to the cancellation policy, including any applicable consultation fee. An unshipped order is not automatically eligible for cancellation.

After approval and transfer to the pharmacy: All sales are final once your prescription has been approved and sent to the pharmacy. Your order cannot be cancelled after both steps are complete, even if it has not shipped yet. For pharmacy errors, damaged shipments, billing errors, or other refund questions, see Are Refunds Available?.

After 30 days: All orders become final and non-refundable 30 calendar days after the original purchase date, even if the order has not been approved or shipped.

My Refund Is Taking Longer Than Expected

If it has been more than 15 business days since your refund was approved:

1. Check with your bank or credit card company — some institutions take longer to process credits
2. Email support@coreagerx.com with your order number and we will provide a transaction reference you can share with your bank