When Is My Next Check-In?
What Is a Check-In?
A check-in is a brief health update you complete through the member portal. Your doctor uses this information to:
- Evaluate how you're responding to the medication
- Determine if a dosage adjustment is needed
- Approve your next refill
When Does It Happen?
| Check-In | Timing |
|---|---|
| First check-in | Around week 4–5 after starting medication |
| Subsequent check-ins | Before each refill, following the instructions for your current shipment |
You'll receive a text and email notification when it's time for your check-in.
Your shipments may contain a 1-, 2-, or 3-month supply at a time, depending on your treatment, dispensing pharmacy, and location. Your total plan length does not determine how long each shipment lasts. Check the Member Portal for your next check-in instructions, and see Vials & Shipments by Plan Duration for details.
What's Involved?
During a check-in, you'll typically:
- Update your current weight
- Answer a few health questions (side effects, appetite changes, etc.)
- Upload a progress photo (if requested)
- Note any concerns you want the doctor to address
The process takes about 5–10 minutes.
Photo won't attach or upload? Try the steps in our photo upload troubleshooting guide. If your photo still will not upload, email support@coreagerx.com or call (307) 405-1638 for help completing the upload.
What Happens After the Check-In?
Your doctor reviews your check-in and:
- Approves your refill (same dose or adjusted)
- Sends a message if they have questions or recommendations
- Triggers pharmacy fulfillment for your next shipment
Requesting Your Next Shipment
Log in to your Member Portal and open the Refill tab to request your next shipment. Follow any check-in instructions shown there.
If you don't see the Refill tab or an option to request your next shipment, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.
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