Why Was an Order Placed Without My Consent?

Why You May See an Unexpected Order

If an order appears on your account that you did not expect, here are the most common reasons:

Automatic Plan Renewal If you are on a multi-month plan (3, 6, or 12 months), your plan may include automatic renewal at the end of the cycle. When the renewal processes, a new order is created and your card is charged. You would have agreed to this during checkout.

Refill Order If you completed a Refill Check-In Form, a new order is placed once your provider approves the refill. This is expected behavior after completing the check-in.

Someone Else Used Your Card In rare cases, a family member or someone with access to your payment information may have placed an order.

What to Do

If you want to cancel the order:

1. Email support@coreagerx.com immediately with your order number
2. If the order has not shipped yet, we can cancel it and issue a refund
3. If the order has already shipped, see Can I Cancel My Order? for your options

If you want to stop future auto-renewals: Email support@coreagerx.com and request that automatic renewals be turned off for your account.

If you believe the charge is fraudulent: Email support@coreagerx.com with the charge amount, date, and last 4 digits of the card. We will investigate and resolve it as quickly as possible.