Why Was an Order Placed Without My Consent?

Why You May See an Unexpected Order

If an order appears on your account that you did not expect, here are the most common reasons:

Optional Subscription Renewal CoreAge Rx offers one-time purchases and optional subscriptions. You choose the purchase option when placing your order.

• One-time purchase: Your purchase does not renew automatically. You choose when to place and pay for another order.
• Subscription: If you choose a subscription, future renewals are billed automatically according to the billing schedule and terms you select.

A plan's duration and shipment size do not determine whether it is a subscription. Buying a multi-month supply does not, by itself, enroll you in automatic renewals.

Review the purchase option, total charge, and any renewal terms before confirming your order. If you are unsure which option you selected or do not recognize a renewal, contact support@coreagerx.com so we can review your order.

Refill Order A refill request may relate to a shipment from supply you already purchased or to a new purchase. Completing a required check-in for remaining prepaid supply does not by itself mean you chose a subscription. If you are unsure why an order or charge appeared, ask support to review it before placing another order.

Someone Else Used Your Card In rare cases, a family member or someone with access to your payment information may have placed an order.

What to Do

If you want to cancel the order:

1. Email support@coreagerx.com immediately with your order number
2. Support will check whether your prescription has already been approved and sent to the pharmacy. Once both steps are complete, sales are final and the order cannot be cancelled, even if it has not shipped.
3. If the cutoff has not been reached, support can review your cancellation request and confirm any applicable consultation fee and refund amount. Wait for written confirmation. See Can I Cancel My Order? for details.

If you want to stop future auto-renewals: If you selected a subscription, you can cancel it at any time to stop future renewal charges. Use the cancellation option in your Member Portal if your account shows one, or email support@coreagerx.com and clearly request that future subscription renewals be stopped. Include your order number, say whether you also want to cancel a current order, and ask for written confirmation. To avoid the next charge, your cancellation must be received before that renewal is processed. A one-time purchase has no automatic renewal to turn off.

If you believe the charge is fraudulent: Email support@coreagerx.com with the charge amount, date, and last 4 digits of the card. We will investigate and resolve it as quickly as possible.