Can I Change My Plan Duration?

Changing Your Plan

If you'd like to switch to a different plan duration (for example, from a 1-month plan to a 3-month plan, or vice versa), here's how:

Before Your Current Plan Ends

Contact support before your next refill is processed:

• Email: support@coreagerx.com
• Phone: (307) 405-1638

Let us know:

• Your current plan
• The plan duration you'd like to switch to
• When you'd like the change to take effect

Available Plans

Plans are available for 1, 3, 6, or 12 months of treatment supply.

Your shipments may contain a 1-, 2-, or 3-month supply at a time, depending on your treatment, dispensing pharmacy, and location.

Changing your plan duration does not guarantee a particular shipment size or vial count. See Vials & Shipments by Plan Duration for details.

Note: Longer plans typically offer a lower per-month cost.

Can I Downgrade Mid-Plan?

If you've already paid for a multi-month plan and want to switch to a shorter duration:

• Contact support to discuss your options for future orders
• A mid-plan downgrade does not create a cash refund for medication whose prescription has already been approved and sent to the pharmacy, or for an order past the 30-day refund cutoff
• Any medication already shipped cannot be returned
• If a licensed provider advises you to stop treatment for health reasons, see Are Refunds Available? for how an eligible remaining balance is converted to store credit

Can I Upgrade Mid-Plan?

Yes — if you want to move to a longer plan, contact support and we'll apply any remaining credit from your current plan toward the new one.

Plan Duration and Purchase Option

CoreAge Rx offers one-time purchases and optional subscriptions. You choose the purchase option when placing your order.

• One-time purchase: Your purchase does not renew automatically. You choose when to place and pay for another order.
• Subscription: If you choose a subscription, future renewals are billed automatically according to the billing schedule and terms you select.

A plan's duration and shipment size do not determine whether it is a subscription. Buying a multi-month supply does not, by itself, enroll you in automatic renewals.

Review the purchase option, total charge, and any renewal terms before confirming your order. If you are unsure which option you selected or do not recognize a renewal, contact support@coreagerx.com so we can review your order.

When you contact support about changing your plan, also specify whether you want a one-time purchase or subscription and ask support to confirm the billing terms before the change.