How the Ordering Process Works

Already a Member and Need Your Next Shipment?

Log in to your Member Portal and open the Refill tab to request your next shipment. Follow any check-in instructions shown there.

If you don't see the Refill tab or an option to request your next shipment, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.

Here's what happens from the moment you place your order to when your medication arrives.

Step 1: Place Your Order

Payment is processed when you check out. This reserves your medication, locks in your pricing, and starts your medical chart for the provider.

Step 2: Complete Your Medical Intake

You'll need to provide:

• Basic health history
• Photo ID
• Full-body photos

This is required before a provider can review your order. Your provider may also request lab results, medical records, or answers to follow-up questions.

All orders become final and non-refundable 30 calendar days after purchase, even if required information is still missing, so complete each step promptly.

Step 3: Provider Review (1–3 Business Days)

A licensed U.S. provider reviews your intake.

• If approved — your prescription is sent to the pharmacy. Sales are final once the prescription is approved and sent to the pharmacy, even if the order has not shipped. See Can I Cancel My Order?.
• If not approved — a refund of the amount paid minus the non-refundable consultation fee is initiated automatically.

Step 4: Pharmacy Processing (3–5 Business Days)

Your medication is prepared by a licensed compounding pharmacy. Business days do not include weekends or holidays.

Step 5: Shipping & Tracking

Once your order ships, tracking information is sent to your email. You can also check the status in your Member Portal under Orders. Medication typically arrives within 2–3 business days after the pharmacy ships it.

Why Do I Pay Before the Doctor Reviews My Order?

Paying at checkout:

• Reserves your medication
• Locks in your pricing (your price never changes)
• Starts your medical chart so the provider can begin review
• Prioritizes your provider review

If your provider does not approve treatment, your refund is the amount you paid minus the non-refundable consultation fee. The consultation fee covers the provider’s review of your medical intake and is deducted from the refund. For a breakdown of the amount paid, consultation fee, and refund, email support@coreagerx.com with your order number.

This refund is subject to the 30-day refund cutoff. Orders become final and non-refundable 30 calendar days after the original purchase date, including orders delayed because required information was not provided, so complete your intake and respond to provider requests promptly.

Common Delays

• Incomplete intake (missing ID, photos, or health info)
• Weekends and holidays (business days only)
• High-volume pharmacy periods