How the Ordering Process Works

Here's what happens from the moment you place your order to when your medication arrives.

Step 1: Place Your Order

Payment is processed when you check out. This reserves your medication, locks in your pricing, and starts your medical chart for the provider.

Step 2: Complete Your Medical Intake

You'll need to provide:

• Basic health history
• Photo ID
• Full-body photos

This is required before a provider can review your order.

Step 3: Provider Review (1–3 Business Days)

A licensed U.S. provider reviews your intake.

• If approved — your prescription is sent to the pharmacy.
• If not approved — you receive a full, automatic refund.

Step 4: Pharmacy Processing (3–5 Business Days)

Your medication is prepared by a licensed compounding pharmacy. Business days do not include weekends or holidays.

Step 5: Shipping & Tracking

Once your order ships, tracking information is sent to your email. You can also check the status in your Member Portal under Orders.

Why Do I Pay Before the Doctor Reviews My Order?

Paying at checkout:

• Reserves your medication
• Locks in your pricing (your price never changes)
• Starts your medical chart so the provider can begin review
• Prioritizes your provider review

If the provider does not approve you, you receive a full refund automatically.

Common Delays

• Incomplete intake (missing ID, photos, or health info)
• Weekends and holidays (business days only)
• High-volume pharmacy periods