Can I Cancel My Order?

Cancellation Timing

All sales are final once your prescription has been approved and sent to the pharmacy. Your order cannot be cancelled after both steps are complete, even if it has not shipped yet.

All orders also become final and non-refundable 30 calendar days after the original purchase date. See 30-Day Refund Cutoff below.

Requesting Cancellation Before the Cutoff

You may request to cancel an order if your prescription has not yet been approved by a licensed provider, has not yet been sent to the pharmacy for fulfillment, and the order has not become non-refundable under the 30-day refund cutoff.

Before both steps are complete, contact support@coreagerx.com or call (307) 405-1638 as soon as possible to request cancellation. Support will check the current order status and confirm whether cancellation is still available, along with any applicable consultation fee and refund amount. Wait for written confirmation; submitting a request does not itself confirm that the order has been cancelled.

Note: The provider consultation fee ($50–$100, depending on your treatment) is non-refundable once the consultation or medical review process has begun, and it is deducted from any refund.

If Your Provider Does Not Approve Treatment

If your provider does not approve treatment, your refund is the amount you paid minus the non-refundable consultation fee. The consultation fee covers the provider’s review of your medical intake and is deducted from the refund. For a breakdown of the amount paid, consultation fee, and refund, email support@coreagerx.com with your order number.

This refund is subject to the 30-day refund cutoff. Orders become final and non-refundable 30 calendar days after the original purchase date, including orders delayed because required information was not provided, so complete your intake and respond to provider requests promptly.

After Your Prescription Is Approved and Sent to the Pharmacy

ALL SALES ARE FINAL once your prescription has been approved by a licensed provider AND transferred to our pharmacy for fulfillment. Once this happens, the order cannot be canceled, returned, or refunded.

This applies even if:

• The pharmacy has not prepared or shipped the medication yet
• You change your mind about treatment
• You no longer wish to take the medication
• You purchase treatment elsewhere

An order showing "not shipped" is not necessarily eligible for cancellation. Prescription medications are prepared and dispensed for an individual patient and generally cannot be returned to pharmacy inventory.

Stopping Treatment for Health Reasons

If a licensed healthcare professional or medical provider advises you to stop your medication because of health concerns, an adverse reaction, or an underlying medical condition, unused portions of prepaid multi-month treatments are not eligible for a cash refund. Any eligible remaining balance is converted into CoreAge Rx store credit instead. See Are Refunds Available? for how store credit can be used.

30-Day Refund Cutoff

All orders become final and non-refundable 30 calendar days after the original purchase date. After that, no refund will be issued for any reason, whether or not your medication has shipped, except where otherwise required by applicable law.

This includes orders that are delayed or cannot proceed because required information has not been provided, such as:

• Incomplete medical intake forms
• Missing or unreadable photo identification or patient photographs
• Not responding to provider questions or follow-up communications
• Missing required medical documents (lab results, medical records, primary care provider documentation)
• Address or identity verification

You are responsible for completing all requested steps within 30 calendar days of purchase. Missing information does not extend the refund window. The cutoff applies to the individual order or renewal charge being refunded; it does not prevent you from canceling a subscription to stop future renewal charges.

Check your email (including spam/junk folders), text messages, and Member Portal regularly to avoid delays.

How to Request Cancellation

1. Contact support immediately at support@coreagerx.com or call (307) 405-1638
2. Provide your name, email, and order number
3. State clearly that you want to cancel your order
4. Wait for confirmation — do not assume your order is canceled until you receive written confirmation

The sooner you contact support, the higher the chance cancellation is possible.

Stopping Future Subscription Renewals

If you selected a subscription, you can cancel it at any time to stop future renewal charges. Use the cancellation option in your Member Portal if your account shows one, or email support@coreagerx.com or call (307) 405-1638. When contacting support, include your order number and the email address on your account, and clearly request that future subscription renewals be stopped.

To avoid your next renewal charge, your cancellation must be received before that renewal is processed.

Tell support whether you want to stop future renewals, cancel a current order, or both. Ask for written confirmation of what has been changed. A request about a current order should also specify any change you want to future subscription billing.

A one-time purchase has no automatic renewal to turn off. Canceling a subscription stops future automatic renewals only. It does not automatically cancel or refund an order that has already been processed, and it does not refund medication that has already been approved, sent to the pharmacy, compounded, dispensed, or shipped, or any order that has otherwise become non-refundable.

Refund Processing

When a refund is approved:

• Method: Returned to the original payment method used for the purchase, such as Visa, Mastercard, American Express, a debit card, Klarna, or Affirm
• Timeline: Generally processed within 5–10 business days. Your bank or card issuer may need additional time before the refund appears in your account.
• Klarna, Affirm, or other financing: The refund is submitted through that provider, which determines how it affects your remaining installment payments or account balance

Non-Prescription Products

Unopened, non-prescription (over-the-counter) products may be returned within 30 days of delivery, unless otherwise stated at the time of purchase.

• Products must be unopened, unused, sealed, and in their original condition
• Return shipping is your responsibility unless the product was damaged, defective, or shipped incorrectly
• COD returns are not accepted
• To request a return, email support@coreagerx.com with your order number