Shipping
Shipping policies and tracking
My Tracking Hasn't Updated
What to do when your tracking information is stuck.
Vials & Shipments by Plan Duration
Understand how many vials you receive and how they are shipped based on your plan length.
When Will My Order Ship?
Understanding order processing, shipping timelines, and what to expect.
How Do I Track My Order?
Step-by-step instructions for monitoring your shipment.
My Package Says Delivered, But I Don't Have It
Steps to take when tracking shows delivery but you haven't received your package.
Why Is My Order Taking So Long?
Understand the most common reasons for order delays and what you can do to resolve them.
Can I Change My Delivery Address After Ordering?
How to update your shipping address before or after your order ships.
Can I Pause or Hold My Order?
Learn how to temporarily pause your medication shipments if you're traveling or need a break.
My Package Was Delivered to the Wrong Address
What to do if your medication was delivered to an incorrect address.
I Never Received My Package
What to do if your package is lost or never arrived.
I'm Missing Vials From My Order
What to do if you received fewer vials than expected, and how multi-month shipments work.
Can I Expedite My Shipment?
Learn whether expedited shipping is available and what affects your delivery timeline.