How Do I Track My Order?

How to Access Your Tracking Information

Method 1: Email

When your order ships, you receive an email with:

• Your tracking number
• A direct link to the carrier's tracking page
• Estimated delivery date

Check your inbox (and spam folder) for emails from CoreAge Rx.

Method 2: Patient Portal

1. Log in to your account
2. Navigate to your orders or shipments section
3. Click on your current order to view tracking details

Understanding Tracking Statuses

Label Created / Shipment Information Sent: A shipping label has been generated, but the carrier has not yet picked up the package. This status may persist for 1-2 business days until the carrier scans the package.

In Transit: Your package is moving through the carrier network. You will see updates as it passes through sorting facilities.

Out for Delivery: Your package is on a delivery vehicle and will be delivered today.

Delivered: The carrier has delivered your package. Check your mailbox, front door, side door, or any other location where packages are typically left.

Tracking Not Updating?

If your tracking hasn't updated in 24-48 hours:

This may be normal if:

• The package was just shipped (initial scans can take 24 hours)
• It's a weekend or holiday
• The package is in transit between sorting facilities

Contact support if:

• Tracking shows no movement for more than 3 business days
• The estimated delivery date has passed
• Tracking shows an error or exception

Carrier Information

Shipments are sent via USPS, UPS, FedEx, or another designated carrier. The tracking link in your email will direct you to the correct carrier's tracking page.

Delivery Confirmation

Once your package is delivered:

1. Retrieve it promptly — Follow the storage instructions supplied in the package by your dispensing pharmacy.
2. Inspect the package — Check for visible damage
3. Confirm contents — Ensure you received the correct medication and supplies

If something is wrong: Contact support within 48 hours of delivery if your package is damaged, incorrect, or missing items.

Storage Questions

Follow the storage instructions and printed use-by or beyond-use dates on the label and in the package from the pharmacy that dispensed your medication.

For medical questions about storage, temperature exposure, or how long your medication can be used, log in to your Member Portal and ask your doctor. You can also message support for general information or help locating the pharmacy instructions. Support staff are not medical professionals and can only provide general information, not personalized medical advice or confirmation that a medication is safe to use.

Storage, warm deliveries, and beyond-use dates.