I'm Missing Vials From My Order
Is This a Partial Plan Delivery or Missing Medication?
Your shipments may contain a 1-, 2-, or 3-month supply at a time, depending on your treatment, dispensing pharmacy, and location.
A multi-month plan does not always arrive all at once. Receiving fewer months of medication than the total plan you purchased may be part of your shipment schedule. The number of vials alone does not tell you how many months of treatment were supplied.
See Vials & Shipments by Plan Duration for how shipment sizes work.
Check What Was Supplied
- Check your packing slip against what arrived.
- Check all packaging for any vials hidden under insulation or cold packs.
- Review your prescription instructions to confirm the intended supply for this shipment.
- Open the Refill tab in your Member Portal to request your next shipment and follow the instructions shown there.
If you don't see the Refill tab or an option to request your next shipment, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.
When to Contact Support
Contact support if an item listed on the packing slip is missing, the supply appears insufficient for the prescribed instructions, or you cannot confirm the schedule for the remainder of your plan.
- Email: support@coreagerx.com
- Phone: (307) 405-1638
Include your order number, the number of vials received, and photos of the packing slip and vial labels so the team can check the pharmacy's fulfillment details.
Receiving one or two vials instead of three does not automatically confirm a shortage or a complete order. Support can verify your specific shipment and arrange a replacement if medication is confirmed missing.
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This is not customer support. If you need help with an order, please contact support.