Can I Pause or Hold My Order?

Requesting a Hold

If you need to temporarily pause your medication shipments — for travel, a medical procedure, or any other reason — contact support:

• Email: support@coreagerx.com
• Phone: (307) 405-1638

Let us know:

• How long you'd like to pause
• When you'd like to resume shipments

When to Request a Hold

Before your order ships — Contact us as soon as possible. Once medication has shipped, it cannot be recalled.

Before your refill processes — If you're on a multi-month plan and your next shipment is coming up, reach out before the pharmacy begins processing.

What Happens to My Plan?

• Your plan duration doesn't change — a hold pauses shipping. Your order may be a one-time purchase or an optional subscription.
• If you selected a subscription, a shipping hold does not by itself stop automatic renewals. Tell support separately if you want future subscription renewals stopped, and ask for confirmation.
• Any remaining medication on your plan will still be fulfilled when you resume
• You won't be charged extra for pausing

Returning from a Hold

When you're ready to resume:

1. Contact support or respond to the original hold request
2. We'll coordinate with the pharmacy to schedule your next shipment
3. You may need to complete a brief check-in if significant time has passed

Tips for Travel

If you're traveling rather than pausing:

• Request an early shipment so medication arrives before you leave
• Plan how to store your medication during travel according to the instructions supplied by your dispensing pharmacy.
• Ask your doctor or dispensing pharmacy if you are unsure how to follow those instructions while traveling.

Storage Questions

Follow the storage instructions and printed use-by or beyond-use dates on the label and in the package from the pharmacy that dispensed your medication.

For medical questions about storage, temperature exposure, or how long your medication can be used, log in to your Member Portal and ask your doctor. You can also message support for general information or help locating the pharmacy instructions. Support staff are not medical professionals and can only provide general information, not personalized medical advice or confirmation that a medication is safe to use.

Storage, warm deliveries, and beyond-use dates.