Can I Pause or Hold My Order?

Requesting a Hold

If you need to temporarily pause your medication shipments — for travel, a medical procedure, or any other reason — contact support:

• Email: support@coreagerx.com
• Phone: (307) 405-1638

Let us know:

• How long you'd like to pause
• When you'd like to resume shipments

When to Request a Hold

Before your order ships — Contact us as soon as possible. Once medication has shipped, it cannot be recalled.

Before your refill processes — If you're on a multi-month plan and your next shipment is coming up, reach out before the pharmacy begins processing.

What Happens to My Plan?

• Your plan duration doesn't change — a hold pauses shipping, not your subscription
• Any remaining medication on your plan will still be fulfilled when you resume
• You won't be charged extra for pausing

Returning from a Hold

When you're ready to resume:

1. Contact support or respond to the original hold request
2. We'll coordinate with the pharmacy to schedule your next shipment
3. You may need to complete a brief check-in if significant time has passed

Tips for Travel

If you're traveling rather than pausing:

• Request an early shipment so medication arrives before you leave
• Bring a small insulated bag to keep medication cold during travel
• Medication can be at room temperature for short periods (a few hours) without issue