Vials & Shipments by Plan Duration
This article is for general informational purposes only and is not medical advice.
Please consult your primary care physician or your doctor through the Member Portal before making any decisions about your treatment. This content is intended as a general guide only.
How Much Medication Arrives at a Time?
Your shipments may contain a 1-, 2-, or 3-month supply at a time, depending on your treatment, dispensing pharmacy, and location.
Your plan duration is the total treatment supply you purchased. It does not determine how many months arrive in each package or guarantee a fixed number of vials per shipment.
Shipment Examples by Plan
The chart below shows how the supply in each shipment can add up to the total plan you purchased.
| Plan | 1 month at a time | 2 months at a time | 3 months at a time |
|---|---|---|---|
| 1-month plan | 1 shipment | Not applicable | Not applicable |
| 3-month plan | 3 shipments | 2 shipments: 2 months, then 1 month | 1 shipment |
| 6-month plan | 6 shipments | 3 shipments | 2 shipments |
| 12-month plan | 12 shipments | 6 shipments | 4 shipments |
These are examples of shipment breakdowns. Your actual shipment size and schedule depend on your treatment, dispensing pharmacy, and location. Not every option is available for every order, and shipment sizes may vary over the course of a plan. The final shipment covers the remaining supply in your purchased plan.
The chart describes months of medication, not the number of vials. Receiving a 1-month supply on a 3-month plan does not by itself mean that the rest of your order is missing; the remaining supply may be scheduled for later shipments.
How Do I Know What to Expect?
- Check your prescription instructions, packing slip, and Member Portal for details about your current shipment.
- Confirm how long the medication in that shipment is intended to last. Do not assume that each vial represents one month.
- Open the Refill tab in your Member Portal to request your next shipment and follow the instructions shown there.
If you don't see the Refill tab or an option to request your next shipment, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.
If Your Shipment Seems Incomplete
If what arrived does not match your prescription or packing slip, or you cannot confirm when the remaining supply will ship, contact support@coreagerx.com. Include your order number and what you received so the team can check your specific order.
See I'm Missing Vials From My Order and How to Request a Refill for next steps.
Was this article helpful?
This is not customer support. If you need help with an order, please contact support.