Why Is My Order Taking So Long?
Common Reasons for Delays
There are several steps between payment and delivery, and delays can happen at any point:
1. Incomplete Medical Intake
This is the #1 cause of delays. Your order cannot move forward until your intake is 100% complete, including:
- All health questions answered
- Full-body photo uploaded
- ID photo uploaded
- Consent forms signed
What to do: Log in to your member portal and check if any steps are incomplete.
2. Waiting for Doctor Review
After your intake is complete, a physician reviews your information within 1–3 business days. If the doctor has follow-up questions, you'll need to respond before your prescription can be approved.
What to do: Check your portal for messages from the doctor.
3. Pharmacy Processing
Once approved, the compounding pharmacy prepares your medication. This typically takes 3–5 business days but can take longer during high-demand periods.
4. Shipping Transit
Medication ships via FedEx or UPS with cold packaging. Transit is typically 2–4 business days depending on your location.
Expected Total Timeline
| Step | Timeframe |
|---|---|
| Medical intake completion | Same day (if you complete promptly) |
| Doctor review | 1–3 business days |
| Pharmacy processing | 3–5 business days |
| Shipping transit | 2–4 business days |
| Total | ~7–14 business days from completed intake |
What Can I Do?
- Complete your intake immediately after payment
- Check your portal daily for doctor messages
- Respond quickly to any doctor questions
- Check your order status in the member portal
Need Help?
If your order has been delayed beyond the expected timeline, contact us:
- Email: support@coreagerx.com
- Phone: (307) 405-1638