My Package Was Delivered to the Wrong Address

Steps to Take Immediately

1. Verify the Delivery Address

Check your order confirmation email or member portal to confirm the address on file. Sometimes packages are delivered to a neighbor or a different entrance.

2. Check With Neighbors

If the tracking shows "delivered" but you don't have the package, check with neighbors or your building's front desk/mailroom.

3. Check the Carrier's Delivery Photo

FedEx and UPS often include a delivery photo. Check the tracking page for a photo showing where the package was left.

4. Contact Support

If the package was genuinely delivered to the wrong address, contact us right away:

• Email: support@coreagerx.com
• Phone: (307) 405-1638

Provide:

• Your name and order number
• The address where the package should have been delivered
• The tracking number and any delivery details

What Happens Next?

Our team will:

1. Investigate with the shipping carrier
2. File a claim if the package was misdelivered
3. Arrange a replacement shipment if the package cannot be recovered

How to Prevent This in the Future

• Double-check your shipping address before completing your order
• Include apartment/unit numbers and any special delivery instructions
• Update your address in the member portal if you've moved
• Consider having packages delivered to your workplace if home delivery is unreliable

Medication Safety

If your package was left outside for an extended period, the medication may have been exposed to heat. Contact us and we'll evaluate whether a replacement is needed.