My Package Says Delivered, But I Don't Have It

Step 1: Verify the Delivery Location

Check all possible delivery locations:

• Front door, back door, side door
• Mailbox or parcel locker
• Garage or carport
• Behind planters, bushes, or other hidden spots
• With a neighbor (carriers sometimes deliver to adjacent addresses)
• Building lobby, leasing office, or mail room (for apartments/condos)
• Security desk or concierge (for gated communities or buildings)

Step 2: Allow Time for Scan Accuracy

Carrier tracking sometimes shows "Delivered" before the driver completes the actual delivery. This can happen when:

• The driver pre-scans packages before reaching your neighborhood
• There's GPS signal issues at delivery
• The package was marked delivered at the end of the driver's shift but will be delivered the next day

Wait 24 hours after the "Delivered" notification before escalating. Many packages that show delivered early arrive within this window.

Step 3: Check With Household Members and Neighbors

Ask everyone in your household if they received the package. Check with nearby neighbors to see if it was misdelivered.

Step 4: Contact the Carrier

If you still cannot locate your package after 24 hours:

UPS: 1-800-742-5877 or ups.com FedEx: 1-800-463-3339 or fedex.com

Provide your tracking number and request:

• GPS coordinates of delivery (most carriers log this)
• Photo proof of delivery (if available)
• Investigation of the delivery scan

Step 5: Contact CoreAge Rx Support

If the carrier cannot resolve the issue, contact us:

Help Center: help.coreagerx.com

Provide:

• Your full name and order number
• Tracking number
• Description of the issue
• Confirmation that you've checked all delivery locations and contacted the carrier

Important Policies

Lost or stolen packages: Once a package is confirmed delivered by the carrier, responsibility transfers to you. However, CoreAge Rx will work with you and the carrier to investigate and resolve the issue.

Replacement shipments: Replacement shipments may incur additional charges if:

• The address provided was incorrect or incomplete
• The package was delivered to the correct address and stolen
• You did not retrieve the package in a timely manner

The company evaluates each situation individually. If the loss resulted from CoreAge Rx or carrier error (misdelivery), a replacement ships at no additional cost.

Time limit: You must report delivery issues within 48 hours to enable effective investigation.

Preventing Future Delivery Issues

To avoid delivery problems:

• Verify your address is complete (apartment number, building name, etc.)
• Use a secure delivery location where packages won't be visible from the street
• Request signature confirmation if available in your area
• Use a UPS or FedEx pickup location for added security
• Sign up for carrier notifications to know exactly when your package arrives