Can I Change My Delivery Address After Ordering?

Before Your Order Ships

If your order hasn't shipped yet, you can update your delivery address:

1. Contact support immediately at support@coreagerx.com or call (307) 405-1638
2. Provide your name, order details, and the new address
3. We'll update the address before the pharmacy ships

Tip: Include your full address with apartment/unit number, city, state, and ZIP code.

After Your Order Ships

Once your package is in transit, address changes are more difficult but may still be possible:

• Contact support right away — we may be able to redirect the package through the carrier
• You can also try contacting the carrier directly (FedEx/UPS) with your tracking number to request a delivery change or hold at a facility

Note: Not all carriers allow address changes once a package is in transit, especially for shipments requiring temperature control.

Updating Your Address for Future Orders

To update your default shipping address for all future orders:

1. Log in to your member portal
2. Go to your account/profile settings
3. Update your shipping address

Or contact support and we'll update it for you.

Important Reminders

• Always double-check your address when placing an order
• If you're traveling, consider having your medication shipped to your destination
• Make sure someone is available to receive the package and follow the storage instructions supplied by the dispensing pharmacy.

Storage Questions

Follow the storage instructions and printed use-by or beyond-use dates on the label and in the package from the pharmacy that dispensed your medication.

For medical questions about storage, temperature exposure, or how long your medication can be used, log in to your Member Portal and ask your doctor. You can also message support for general information or help locating the pharmacy instructions. Support staff are not medical professionals and can only provide general information, not personalized medical advice or confirmation that a medication is safe to use.

Storage, warm deliveries, and beyond-use dates.