FAQs
Frequently asked questions
What pharmacy does CoreAge Rx use?
CoreAge Rx partners with multiple licensed pharmacies across the U.S. Your assigned pharmacy depends on your location, state, and any special requirements.
Member Portal FAQs
Answers to common questions about contacting support, missed doses, order tracking, and refills.
Is CoreAge Rx Legitimate?
Learn about CoreAge Rx's licensing, pharmacy partnerships, and patient protections.
Why Haven't I Heard Back? (Response Times)
Allow 2–4 business days for support replies, with slower weekend coverage and possible delays during busy periods. Learn how to follow up.
The Refill Button Isn't Working
Open the Refill tab in your Member Portal. If the tab or request option is missing or not working, email or call support to request your next shipment.
Do You Have a Referral Program?
Learn about referring friends and family to CoreAge Rx.
Troubleshooting Portal Access & Form Uploads
Pictures won't attach or upload? Troubleshoot photo uploads, forms, and portal access, and contact support if you still need help.
I Got a Text About a Doctor Message But Don't See It
What to do when you receive a notification about a doctor message but can't find it in your portal.