Troubleshooting Portal Access & Form Uploads

I Can't Access the Member Portal

Start at member.coreagerx.com/login. For the current buttons and steps, read CoreAge Rx login help.

1. Check your account details — The password form uses your email address. To use your mobile number, select “Get a code by text message.”
2. Reset a forgotten password — Select “Forgot your password?”, enter your account email and choose “Email me a reset link.” Check your inbox and spam folder. The current screen does not show a Magic Link sign-in option.
3. Check text-message access — Confirm the mobile number before selecting “Text me a code.” If you cannot receive messages at that number, contact support.
4. Try opening the login address directly in another browser if the page will not load. Check your internet connection as well.
5. Contact support if you still cannot sign in — Email support@coreagerx.com or call (307) 405-1638. Describe the step and error message; do not send your password or sign-in code.

My Intake Form Won't Load

If the medical intake form is blank, stuck, or won't load:

1. Refresh the page (press Ctrl+R or Cmd+R)
2. Clear your browser cache and try again
3. Use Chrome on a desktop computer — this is the most reliable combination
4. Disable browser extensions — ad blockers and privacy extensions can block the form from loading
5. Check your internet connection — a slow or unstable connection can cause forms to time out

I Can't Upload Photos or Documents

If uploads are failing (ID, full body photo, labs, prescriptions):

• Check file size — files should be under 10MB. If your photo is too large, try taking a new one at a lower resolution
• Check file format — JPG, PNG, and PDF are accepted. HEIC files (iPhone default) may not work — change your iPhone camera settings to JPG or take a screenshot of the photo
• Try a different browser — Chrome typically handles uploads best
• On iPhone: If the upload button does nothing, try using Safari instead of Chrome, or vice versa
• On Android: Make sure you grant camera and file access permissions when prompted

Picture still won't attach or upload? If you have tried the steps above and your photo still will not upload, email support@coreagerx.com or call (307) 405-1638 for help completing the upload. Tell us whether you are completing your medical intake, a check-in, or replying to your doctor, along with your device, browser, and any error message you see.

The Refill Tab or Form Is Missing or Not Working

Log in to your Member Portal and open the Refill tab to request your next shipment. Follow any check-in instructions shown there.

If you don't see the Refill tab or an option to request your next shipment, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.

If the tab opens but a page does not respond, you can also try refreshing the page or using another browser. Contact support if you need help requesting the shipment.

Still Stuck?

If none of the above fixes work, email support@coreagerx.com or call (307) 405-1638. Let us know:

• What you're trying to do
• What device and browser you're using
• A screenshot of any error message

We can help troubleshoot the issue and guide you through the next steps.