Member Portal FAQs

How do I contact customer support?

For non-medical inquiries, email support@coreagerx.com. For medical questions, use the Talk to My Doctor feature in the portal.

What should I do if I miss a dose?

Contact your provider via the portal to discuss whether to skip the missed dose or reschedule it.

How can I track my order?

Once your order ships, you'll receive tracking information in your email. You can also check your order status in the portal under the Orders tab.

How do I get a refill?

Log in to your Member Portal and open the Refill tab to request your next shipment. Follow any check-in instructions shown there.

If you don't see the Refill tab or an option to request your next shipment, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.

Tips for a Smooth Experience

• Check the portal regularly — Your provider's messages and updates won't always come through email. Make it a habit to log in frequently.
• Read instructions carefully — When you receive a vial of medication, make sure you understand the dosing instructions clearly. If you're ever unsure, ask your provider via the portal.
• Be proactive about refills — Check the Refill tab before you run out. If the next-shipment option is missing, email or call support to request it.

Support Quick Reference