The Refill Button Isn't Working

Common Reasons the Refill Button Doesn't Work

1. It's Not Time Yet

The refill option becomes available when you're approaching the end of your current supply. If you still have medication remaining, the button may not be active yet.

Not sure when your refill is due? Use our Refill Timing Calculator to find out.

2. Check-In Required First

Before you can refill, you may need to complete a check-in with your doctor. Look for a "Complete Check-In" or "Pay & Check In" button instead of a direct refill option.

3. Browser Issues

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try a different browser (Chrome, Safari, Firefox, Edge)
• Try a different device (phone vs. computer)
• Disable browser extensions that might interfere (especially ad blockers)
• Make sure JavaScript is enabled

4. Portal Session Expired

If you've been logged in for a while, your session may have expired. Log out and log back in, then try again.

5. Outstanding Balance or Payment Issue

If there's a payment issue on your account, the refill may be blocked. Check your account for any alerts about declined payments.

The "Pay & Check In" Button Doesn't Work Either

If you're trying to complete a check-in and refill but the button is unresponsive:

1. Try on a mobile device — sometimes the mobile experience works better
2. Make sure you've filled out all required fields in the check-in form
3. Check that your payment information is up to date

Still Can't Refill?

Contact support and we'll process your refill manually:

• Email: support@coreagerx.com
• Phone: (307) 405-1638

Include your name and let us know what you're seeing (screenshot if possible) so we can resolve it quickly.