I Got a Text About a Doctor Message But Don't See It

Why This Happens

You may receive a text message or email notification saying your doctor has sent you a message, but when you log into the portal, nothing new appears. This is a known issue and there are a few reasons it can happen:

• Caching — your browser is showing an old version of the page
• Timing delay — the notification was sent slightly before the message was fully posted
• Browser compatibility — some browsers don't load portal content correctly

How to Fix It

Step 1: Hard refresh the page

• On desktop: press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
• On mobile: pull down to refresh, or close and reopen your browser

Step 2: Clear your browser cache

• This is the most common fix. Old cached data prevents new messages from displaying.
• In Chrome: Settings → Privacy → Clear Browsing Data → Cached Images and Files

Step 3: Try a different browser

• If you're using Safari, try Chrome (or vice versa)
• Avoid in-app browsers — open the portal link directly in Chrome or Safari

Step 4: Try a different device

• If mobile isn't working, try a desktop computer

Step 5: Log out and log back in

• Sometimes a fresh login session loads the latest data

Still Can't See the Message?

If you've tried all the above and still don't see the message:

Email support@coreagerx.com and let us know. We can:

• Relay the doctor's message to you directly via email
• Investigate any technical issues with your portal account

Include your name and the email address on your account so we can find you quickly.