How to Request a Refill
Request Your Next Shipment
Log in to your Member Portal and open the Refill tab to request your next shipment and follow any check-in instructions shown there.
If you don't see the Refill tab or an option to request your next shipment, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.
This article is for general informational purposes only and is not medical advice.
Please consult your primary care physician or your doctor through the Member Portal before making any decisions about your treatment. This content is intended as a general guide only.
Request Your Next Shipment
- Log in to your Member Portal.
- Open the Refill tab.
- Follow the instructions to request your next shipment and complete any required check-in.
- If the tab, request option, or form is missing, email support@coreagerx.com or call (307) 405-1638 to request your next shipment.
Include your name, order number, and what you see in the portal so support can help with your next shipment.
Refill Timing Depends on Your Current Shipment
Your shipments may contain a 1-, 2-, or 3-month supply at a time, depending on your treatment, dispensing pharmacy, and location.
Use the supply in your most recent shipment when planning your next refill. A 3-, 6-, or 12-month plan does not mean you should wait three months after every delivery. Follow your Member Portal's check-in instructions and contact support if you are running low and cannot find the next step.
See Vials & Shipments by Plan Duration for shipment details.
Continuing a Prepaid Plan
If you prepaid for a 6-month or 12-month plan, the remaining supply included in that purchase is delivered in later shipments. Complete the required check-ins for those shipments. Payment to continue treatment is due after your prepaid supply is complete.
For 1-month and 3-month plans, payment is required to continue after the purchased supply is complete. A shipment containing only part of a purchased plan does not itself mean that the plan is complete.
If you are unsure whether a request is for your remaining prepaid supply or a new purchase, contact support@coreagerx.com before placing another order.
One-Time Purchase or Subscription
CoreAge Rx offers one-time purchases and optional subscriptions. You choose the purchase option when placing your order.
- One-time purchase: Your purchase does not renew automatically. You choose when to place and pay for another order.
- Subscription: If you choose a subscription, future renewals are billed automatically according to the billing schedule and terms you select.
A plan's duration and shipment size do not determine whether it is a subscription. Buying a multi-month supply does not, by itself, enroll you in automatic renewals.
Review the purchase option, total charge, and any renewal terms before confirming your order. If you are unsure which option you selected or do not recognize a renewal, contact support@coreagerx.com so we can review your order.
Planning Ahead
Check your prescription instructions for how long the current shipment should last. Your portal provides the check-in instructions for your order; there is no single week-11 schedule that applies to every multi-month plan.
Contact support before you run out if the remaining shipment or check-in timing is unclear.
What Happens After You Submit
- Your provider reviews your Refill Check-In Form
- If approved, your prescription is sent to the pharmacy
- Your medication is compounded and shipped
- You receive tracking information via email
Tips
- Plan ahead — use the Refill tab before you run out. If the option is missing, email or call support to request your next shipment.
- Complete the form fully — incomplete forms delay approval
- Check the portal for messages — your provider may have follow-up questions before approving
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This is not customer support. If you need help with an order, please contact support.