Managing Your Account & Billing

Updating Your Information

1. Log in to your Member Portal.
2. Click "Account Details" in the sidebar.
3. From here you can update:
   • Personal Information — Full name
   • Contact Information — Email address and phone number
   • Card Details — Update your payment method for all orders

To save your new payment method, enter your card number, expiration date, and CVV, then click "Update Payment Method".

Note: Updating your card will update the payment method for all of your orders.

You can save an HSA or FSA card here too — see Do You Accept HSA or FSA Cards?.

Checking Your Billing

View your payment history and ensure your account details are accurate from the Account Details page.

Other Account Actions

From the sidebar, you can also:

• Instruction Videos — Watch helpful guides about your treatment.
• Update Password — Change your account password.
• Refill Support — Get help with your refill process.

One-Time Purchases and Optional Subscriptions

CoreAge Rx offers one-time purchases and optional subscriptions. You choose the purchase option when placing your order.

• One-time purchase: Your purchase does not renew automatically. You choose when to place and pay for another order.
• Subscription: If you choose a subscription, future renewals are billed automatically according to the billing schedule and terms you select.

A plan's duration and shipment size do not determine whether it is a subscription. Buying a multi-month supply does not, by itself, enroll you in automatic renewals.

Review the purchase option, total charge, and any renewal terms before confirming your order. If you are unsure which option you selected or do not recognize a renewal, contact support@coreagerx.com so we can review your order.

Stopping Future Subscription Renewals

If you selected a subscription, you can cancel it at any time to stop future renewal charges. Use the cancellation option in your Member Portal if your account shows one, or email support@coreagerx.com or call (307) 405-1638. When contacting support, include your order number and the email address on your account, and clearly request that future subscription renewals be stopped.

To avoid your next renewal charge, your cancellation must be received before that renewal is processed.

Tell support whether you want to stop future renewals, cancel a current order, or both. Ask for written confirmation of what has been changed. A request about a current order should also specify any change you want to future subscription billing.

A one-time purchase has no automatic renewal to turn off. For cancellation of an existing order, see Can I Cancel My Order?.

All sales are final once your prescription has been approved and sent to the pharmacy. Your order cannot be cancelled after both steps are complete, even if it has not shipped yet. Canceling a subscription stops future automatic renewals only. It does not automatically cancel or refund an order that has already been processed, and it does not refund medication that has already been approved, sent to the pharmacy, compounded, dispensed, or shipped, or any order that has otherwise become non-refundable.