How Do I Contact Support?

Ways to Reach Us

We offer several ways to get help:

Email (Fastest) Send us an email at support@coreagerx.com. Email is typically the fastest way to get a response. Most emails are answered within 24 business hours.

Phone Call or text us at (307) 405-1638. If we miss your call, leave a voicemail and we will get back to you as soon as possible.

Member Portal Messaging Log in to your Member Portal and use the messaging feature to send a message directly to your care team. This is the best option for questions about your prescription, dosage, or medical intake.

Response Times

• Email: Typically within 24 business hours (Monday–Friday)
• Phone/Text: We do our best to answer live, but if you reach voicemail, expect a callback within 1 business day
• Portal Messages: Reviewed by your care team within 1–2 business days

Tips for Faster Help

• Include your order number or the email on your account so we can find you quickly
• Be specific about your question — the more detail you give, the faster we can help
• Check this help center first — many common questions are answered here and you can get your answer right away

What Support Can Help With

• Order status and shipping questions
• Billing and payment issues
• Cancellations and refund requests
• Account updates (email, address, payment method)
• Technical issues with the portal or intake form
• Medication and dosage questions (routed to your provider)