How Do I Contact Support?
Ways to Reach Us
Email Send us an email at support@coreagerx.com.
Phone or Text Call or text us at (307) 405-1638. If we miss your call, leave a voicemail with your contact information and order number so we can follow up.
Member Portal Messaging Log in to your Member Portal and message your doctor for questions about your prescription, dosage, or medical intake. Support staff are not medical professionals and can provide general information or help route your question to your provider.
Support Response Times
Please allow 2–4 business days for support replies, including email, text messages, and voicemail callbacks. Business days are Monday–Friday, excluding holidays.
These are support response times. For doctor messages, see How Do I Communicate With My Doctor?.
Weekend Coverage and Busy Periods
CoreAge Rx is a small, family-run business. We have staff available on weekends, but coverage is lighter and replies may be slower so our team members can take their days off.
We work hard to offer the best prices we can, and we receive a high volume of support messages from customers across the United States. During especially busy periods, replies may take longer than 2–4 business days.
Thank you for your patience and for giving our team time to answer. We will get back to everyone.## If You Are Still Waiting
- Check your spam or junk folder for a reply from support@coreagerx.com.
- If more than 4 business days have passed, reply to your original email with your order number and a brief update. Keeping everything in one thread helps us see the full history of your request.
- You can also call or text (307) 405-1638. Let us know you already contacted support about the same issue.
- Avoid starting multiple separate email threads about the same issue so we can keep your information together.
See Why Haven't I Heard Back? for more help while you wait.
What to Include in Your Message
- Your order number and the email address on your account
- A clear description of your question or issue
- Any details that have changed since you first contacted us
What Support Can Help With
- Order status and shipping questions
- Billing and payment issues
- Cancellations and refund requests
- Account updates (email, address, payment method)
- Technical issues with the portal or intake form
- Helping route medical questions to your provider
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This is not customer support. If you need help with an order, please contact support.