How Do I Communicate With My Doctor?

Messaging Through the Portal

All communication with your prescribing physician happens through the member portal. CoreAge Rx uses an asynchronous messaging system — similar to email — rather than scheduled phone calls or video visits.

To send a message to your doctor:

1. Log in to your member portal
2. Look for the Messages or Chat section
3. Type your message and submit

Your doctor typically responds within 1–3 business days.

When You'll Hear From Your Doctor

Your doctor may reach out to you:

• After reviewing your medical intake (if they have questions)
• At your scheduled check-in (usually around week 4–5)
• When processing a refill or dosage change

When the doctor sends a message, you'll receive a text and/or email notification with a link to view it in the portal.

Can I Call or Video Chat With My Doctor?

CoreAge Rx uses portal messaging for most communication. This allows the doctor to review your full medical history and respond thoughtfully. If you need to speak with someone urgently, contact support:

• Email: support@coreagerx.com
• Phone: (307) 405-1638

Tips for Getting a Fast Response

• Be specific about your question or concern
• Include relevant details (current dosage, symptoms, timeline)
• Check your portal regularly — notifications can sometimes go to spam