Why Was I Charged Before Doctor Approval?

How the Payment Process Works

CoreAge Rx collects payment at the time of your order, before your medical intake is reviewed by a doctor. This is standard practice for telehealth services and ensures your order is queued for processing as soon as you're approved.

Why Is Payment Collected First?

• Faster processing: Once you're approved, your prescription goes straight to the pharmacy — no additional payment step needed
• Secure your pricing: The price is locked in at the time of purchase
• Reserve your spot: Pharmacy processing begins immediately after approval

What If I'm Not Approved?

If the doctor determines you are not a candidate for the medication:

• You will receive a refund of the amount paid minus the non-refundable consultation fee
• Refunds are processed within 5–10 business days to your original payment method
• You'll be notified by email and in the portal

If your provider does not approve treatment, your refund is the amount you paid minus the non-refundable consultation fee. The consultation fee covers the provider’s review of your medical intake and is deducted from the refund. For a breakdown of the amount paid, consultation fee, and refund, email support@coreagerx.com with your order number.

This refund is subject to the 30-day refund cutoff. Orders become final and non-refundable 30 calendar days after the original purchase date, including orders delayed because required information was not provided, so complete your intake and respond to provider requests promptly.

Can I Request Cancellation?

All sales are final once your prescription has been approved and sent to the pharmacy. Your order cannot be cancelled after both steps are complete, even if it has not shipped yet.

Before both steps are complete, contact support@coreagerx.com or call (307) 405-1638 as soon as possible to request cancellation. Support will check the current order status and confirm whether cancellation is still available, along with any applicable consultation fee and refund amount. Wait for written confirmation; submitting a request does not itself confirm that the order has been cancelled. See Can I Cancel My Order? for details.

Still Have Questions?

Contact us at support@coreagerx.com or call (307) 405-1638.