Why Was I Charged Before Doctor Approval?

How the Payment Process Works

CoreAge Rx collects payment at the time of your order, before your medical intake is reviewed by a doctor. This is standard practice for telehealth services and ensures your order is queued for processing as soon as you're approved.

Why Is Payment Collected First?

• Faster processing: Once you're approved, your prescription goes straight to the pharmacy — no additional payment step needed
• Secure your pricing: The price is locked in at the time of purchase
• Reserve your spot: Pharmacy processing begins immediately after approval

What If I'm Not Approved?

If the doctor determines you are not a candidate for the medication:

• You will receive a full refund
• Refunds are processed within 5–10 business days to your original payment method
• You'll be notified by email and in the portal

What If I Want to Cancel Before Approval?

If you change your mind before the doctor reviews your intake, you can request a cancellation and full refund. Contact support at support@coreagerx.com.

Still Have Questions?

Contact us at support@coreagerx.com or call (307) 405-1638.