Why Was I Charged a Different Amount?

Why Your Charge May Look Different

There are several reasons the amount on your bank statement may differ from what you expected:

Promotional vs. Standard Pricing The price shown in an ad or promotion may be a per-month breakdown of a multi-month plan. For example, "$149/month" on a 3-month plan means you are charged $447 upfront for the full 3 months — not $149.

Plan Duration Longer plans have a lower per-month cost but a higher total upfront charge. Make sure you know which plan you selected:

• 1-month plan — covers one month of supply; automatic renewal applies only if you selected a subscription
• 3-month plan — charged upfront for all 3 months
• 6-month plan — charged upfront for all 6 months
• 12-month plan — charged upfront for all 12 months

One-Time Purchase or Subscription CoreAge Rx offers one-time purchases and optional subscriptions. You choose the purchase option when placing your order.

• One-time purchase: Your purchase does not renew automatically. You choose when to place and pay for another order.
• Subscription: If you choose a subscription, future renewals are billed automatically according to the billing schedule and terms you select.

A plan's duration and shipment size do not determine whether it is a subscription. Buying a multi-month supply does not, by itself, enroll you in automatic renewals.

Review the purchase option, total charge, and any renewal terms before confirming your order. If you are unsure which option you selected or do not recognize a renewal, contact support@coreagerx.com so we can review your order.

Authorization Holds Your bank may show a temporary authorization hold that looks like a separate charge. This is not a second charge — it will drop off within 3–5 business days.

Medication Type Semaglutide and Tirzepatide have different pricing. If you switched medications during the intake process, the charge may reflect the updated medication.

What to Do

1. Check your order confirmation email for the exact amount and plan you purchased
2. Log in to your Member Portal to review your order details
3. Wait 3–5 business days if you see a pending authorization — it may drop off
4. If the charge is still incorrect, email support@coreagerx.com with your order number and we will review it